Refund Policy
Summary · last updated June 2026
This is a plain-language summary while we finalize the full policy. Contact us with any questions.
Orders are between buyer and supplier
Shop Buddy is a sourcing and communication platform. Purchases, payments and shipping are arranged directly with the supplier, so refunds follow the terms you agree with them.
Agree terms up front
Before paying, confirm refund, sample and return terms in the chat so both sides have a clear record. Verified suppliers are expected to honour the terms they quote.
Need help?
If a supplier will not honour agreed terms, contact us with the chat details. We can investigate and act against suppliers who breach our standards, even though we do not process payments ourselves.