Dispute Resolution
Summary · last updated June 2026
This is a plain-language summary while we finalize the full policy. Contact us if you need help with a dispute.
Start in the chat
Most issues are resolved fastest directly between buyer and supplier in the in-app chat, where the full conversation and any shared files are on record.
Escalate to us
If you cannot reach a resolution, contact our team with the conversation details. We review the chat record and the supplier's verification status to help mediate.
Our role
Shop Buddy connects buyers and suppliers and can act against members who breach our standards, but payment and delivery are arranged directly between the parties, so we cannot guarantee the outcome of off-platform transactions.